Any order accepted by Ansutek Technologies Limited or its subsidiaries (hereinafter called “the Company”) shall be deemed to incorporate these terms and conditions. No variation or modification of, or substitution for these terms and conditions (even if included in, or referred to in, the document placing the order) shall be binding on the Company, unless previously and specifically accepted by the Company in writing. The Company reserves the right to change these terms of trade without prior notice.

Unless otherwise agreed in writing by the Company, the Company reserves the right to vary the price stated for the goods in order to take into account of any increase in wages, salaries or costs of materials, services or exchange fluctuations between the date of the order and the date of delivery. All prices listed are GST and freight exclusive unless otherwise stated and are subject to change without notice.

Payment Terms and Capital Equipment
Orders over NZ Dollars $5,000.00 are 50% Balance of invoice with order. Balance of Payment prior to Shipping to Customer.

Equipment Returns
All items/equipment valued over NZ Dollars $5,000.00 are sold on a non-refundable policy.

Ansutek Terms of Credit Parts and Consumables for Account Customers
Payment for purchases on invoice must be made by the 20th of the month following delivery. Any invoice that is not paid by the 20th of the month following invoice date is deemed to be overdue. Supply on credit will be stopped on overdue accounts.

If a settlement of the overdue amount is not made, the debt may be passed on to an appropriate collection agency.  All collection costs including collection agency and actual solicitors’ costs will be added to the outstanding debt. The Company reserves the right to charge interest at the rate of 1.5 % per month on any overdue portion of the account.

Title of the goods shall pass to the Customer only upon payment in full to the Company. The acceptance by the Company of any cheque or negotiable instrument shall not constitute payment unless and until the same has been honoured.

In addition to any right or lien to which the Company may be by law entitled, the Company shall (in the event of the customers insolvency or going into receivership) be entitled to a general lien on all goods of the customer in the Company’s possession (although such goods or some of them may have been paid for) for the unpaid price of any goods sold or delivered to the customer by the Company under the same or any other

Credit Information
The customer authorizes the Company to both seek, and to provide, credit information in relation to the customer from time to time, to, or with, any third party.

Where the Purchaser is an individual the Purchaser irrevocably authorizes the Company to obtain from any third party such information in respect of the Purchaser as the Company may require in connection with its lawful commercial purposes including determining whether to extend credit to the Purchaser and to verify any such information.

Payments may be made by Credit Card or Direct Credit.

If you have a query relating to a particular invoice, please contact the Accounts Supervisor at our Auckland branch. If payment is due before your query has been satisfied, deduct the invoice amount from your statement total and make payment for the remaining amount by the 20th of the month. Payment for any amount deducted pursuant to this clause will be due upon your query being satisfied, or upon demand being made by the Company.

Delivery will be made to the location on the order form and the customer shall be liable for all freight costs.

For in stock items, your order should arrive within 2 - 5 business days. If the item is not in stock, we will advise you by email how long the item will take to deliver (at which time you may cancel the order without penalty).

Delivery dates in the are estimated dates of arrival made in good faith by the Company and the Company shall have no liability in respect of any claim for damages, losses, costs or expenses of any nature whatsoever arising directly or indirectly from non-delivery or delay in delivery or any failure to perform or delay in performing any of the Company obligations due to any cause outside the Company’s reasonable control and in the event of non-delivery or delay then the date of delivery shall be extended for a period equal to the time lost by reason of the delay.  

Insurance will not be effected by the Company on goods forwarded from the Company’s premises.

Ownership of Goods
The risk in all goods sold passes to the customer upon delivery. Ownership of all goods sold remains with the Company until payment is made in full for those goods. The Company is authorized to enter the customer premises and to reclaim any goods, which have not been paid for.

Cancellation of Order
Once an order has been placed it may not be cancelled for any cause whatsoever without the Company’s consent in writing. Where such cancellation is agreed, the customer will cover all costs in returning the goods to the Company and ensure that the goods are insured in transit and returned to the Company’s premises in original unmarked packaging including all original documentation and accessories. Such an order cancelled by the customer will incur a loss of deposit and a re-stocking fee of a minimum of $30.00, or fifteen percent(15%) of the invoice of the goods, whichever is the greater.

Equipment Purchases over NZD $5,000 are non refundable.

Vendors Liability
The liability of the Vendor for any loss or, (including loss or damage caused by the negligence of the vendor or its servants or agents,) arising out of, or in connection with the sale of the goods supplied, shall be limited to either replacement of the goods supplied, or at the option of the vendor, a refund of the purchase price. It is the customer’s responsibility to ensure the suitability of a product purchased as being acceptable for its intended use. The Company cannot guarantee how a product is used.

Consumers Guarantees Act
Where you as a customer have acquired goods from The Company. For the purpose of a business, or have held yourself out as acquiring them for the purpose of a business, section 5(1)(c) of the Consumer Guarantees Act (which guarantees undisturbed possession of the goods) shall not apply.

Product Manuals
The Company has available to approved account holders a comprehensive product manual. If you feel that you will not require all the information contained, a special folder can be supplied with only the product information you need.

Promotional Sales
The promotional sales will only apply to the month on which the promotion has been advertised. Any carry over to the following month will be for goods not supplied during the promotional period. Goods must have been ordered during the advertised month.

Goods and Service tax
All prices quoted by the Company will exclude G.S.T.
G.S.T. is added to each invoice and is payable at the same time as the payment for the goods purchased.

Returned Goods
Goods will be accepted for return and credit within 1 (one) month following purchase, providing that:

  • An RMA form has been completed and accepted by The Company
  • Prior arrangement has been made with the Company for the return of goods. All goods returned to the Company for credit must have an authorized / signed RMA the customer’s account name, and the packing slip or invoice number provided with the returned goods.
  • The goods are returned unused, resaleable and/or in the condition you received them in.
  • A handling charge of 20% may be applied to goods returned where the Company is not responsible for wrongful supply.
  • An invoice for any specially purchased, or manufactured products, will be “Non-refundable” and will not be accepted for return and credit.
  • All equipment with a value over NZD$5,000.00 are non refundable  

Website Terms
The seller's website and advertising only constitute an invitation to treat. Ordering goods (online or otherwise) constitutes an offer by the buyer to buy in accordance with these terms and conditions. The seller's acceptance occurs (and the contract is formed) when the goods are dispatched to the buyer.
Ansutek endeavours to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. Ansutek cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter.

Ansutek does not warrant that the content of the Website including, without limitation, product descriptions, price or photographs, is accurate or complete.

We respect your knowledge and judgement. Unless you ask for advice, we will assume you know what you want and ship the exact products you bought. If you are unsure of anything, we are more than happy to answer your questions about our products and choose the right products based on your needs and budget.

Ansutek reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.

Our stock is updated frequently, but from time to time there can be errors due to incorrect stock take count's etc. Please note an online order which is showing stock at the time maybe incorrect, if this is the case we will contact you.
Website User Agreement
This is an Agreement between you and all persons you represent (and for purposes of this Agreement, "person" includes natural persons and any type of incorporated or unincorporated entity) and Ansutek regarding your access to and use of Ansutek website and all content, information, products and services available on or through the website (collectively, the "Website"). This Agreement also provides benefits to Ansutek affiliates, service providers, suppliers and other persons.

Each time you use the Website you signify your acceptance and agreement, and the acceptance and agreement of any person you purport to represent, to be bound by this Agreement as it then reads, and you represent and warrant that you have the legal authority to agree to and accept this Agreement on behalf of yourself and any person you purport to represent. If you do not agree with each provision of this Agreement, or you are not authorized to agree to and accept this Agreement on behalf of the person you purport to represent, you may not access or use the Website.

The Website is for convenience and informational purposes only and is not intended to convey advice or recommendations, or an offer to sell any product or service. Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address and shipping address. This allows us to process and fulfill your order and to notify you of your order status.

We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site and special offers we think you'll find valuable.

How does Ansutek protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Email Newsletters?
Members can opt out of the emails should they wish.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as automatic member recognition allowing you to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in a shopping basket.

These terms of trade shall prevail over and supersede any purchase terms set out by the customer at the time of any order, unless the Company has specifically agreed to the purchase terms in writing.